APPLECore Promotions

FAQ

Where can I find the customer information form?
This form will be sent to you by your sales manager once you have agreed to place an order. Or you can download it here.

 

Where can I find theTerms and Conditions?
Please see the link in the footer of each page or see the link here

 

How and when do I pay for my order?
An invoice will be sent to you once the artwork proof has been approved. There is a required payment date on the bottom left hand section above the payment details.  We take direct debit, credit card (with additional 2% charge) or PayPal payments. AMEX is not accepted. All payments are to be made in AUS Dollars only.
 

How can I cancel my order?
Order cancellations will only be valid if supplied via email. As per our terms and conditions any costs incurred by Apple Core Promotions will still be charged and any cancellation fees added if necessary. Once an artwork approval is approved any changes or cancellations can incur additional fees.
 

What will happen if I don’t pay my invoice?
Sometimes deliveries will arrive before payment is made, this is simply because the printer has sent the goods without checking on the account status before despatching. Payment is required immediately if the goods arrive early. If payment is not received by the date specified on the invoice the total charges and any legal charges will be put forth to the debt collection agency for pursuit of payment as per our terms outlined in 7.7 Payment.

 

How long will my order take to deliver?
Delivery will depend on your location. Your sales manager should be able to provide an estimated delivery date. Please note we have no control over the freight companies, we can only be guided by their estimated delivery date. Deliveries to Brisbane, Sydney or Melbourne should be 2-3 days from despatch of the order. Rural areas within 3-4hrs of these cities are generally an additional 1-2 days. All other areas will need to be checked based on your post code.

 

Can I pick up my order?
This is an option in some cases where we are supplying the goods in the same state the client is located. Goods are normally sent directly from the printer to the client or third party address so its uncommon for the goods to be printed in the same city or state as the client. We recommend having goods delivered to your door but please ask if you can pick up the goods if you wish to do so.

 

What courier will be used for delivery?
Often the goods are send direct from the printer to the client so the choice of courier will depend on the printer being used. In most cases goods will be delivered by Star Track, TNT, Toll, Direct Freight, Fastway, Couriers Please or WAFreightlines. Please check with your sales manager if you wish to know the specific courier. Please note we do not use Australia Post. All courier deliveries will require a signature so please ensure the goods are sent to an address that has someone available to sign for the goods between 8am and 5pm.

 

Why have I only received part of my order?
If you are ordering more than one item you will most likely receive them in multiple shipments because they will be coming from different locations. If you have not received your items by the expected delivery date outlined by the sales manager please contact us immediately on 1300 322 773.

If you have only received part of an order, such as one box instead of 2 boxes, please also contact us immediately so we can track that the remaining goods are on their way. In some cases, boxes on the same connote can be split over two or more trucks and hence you only receive part delivery, however it is important we track this as soon as possible to make sure there are no unexpected delays.
 

What is Voluminous freight vs dead weight freight?
Voluminous freight is a cubic measurement that is calculated to workout if an item is bigger is cubic size then it is in dead weight. Voluminous freight is often used to calculate the freight cost for items that are bulky, such as drink bottles, stress items and plush toys. These are examples of items that are light in weight but large in carton size hence the freight cost is based on the cubic size.

Dead weight is the absolute net weight of an item/carton. This is used to calculate the cost of most items such as pens, notepads and keyrings. These are examples of items that are heavier than the cubic size of the carton. 

Check with your sales manager if you wish to know how your freight is calculated.
 

How do I know my order is in production?
You will always receive a confirmation letter or a thank you email in reply to your approval, which will confirm the order is in production. If you have not received this within 5 working hours of your approval please contact us immediately to make sure we have recieved your approval. If you do not hear from us within 24hours we may have not received your approval email. Communication is key so we will always send confirmation or thank you emails.

You will also receive your invoice shortly after you have approved your order, this also indicates that your order is in production, unless awaiting pre-payment as stated by the sales manager.
 

How long will my quote be valid for?
Quotes are only valid for 14 days unless specified by the sales manager. When quoting off-shore goods the quote is only valid for 7 days as the rate of the Australian Dollar can change so quickly. Please double check your quote with your sales manager if you are confirming an order based on a quote supplied more than 14 or 7 days earlier.  

 

Do I have to pay for samples?
In some cases you will have to pay for samples. Normally we only charge to cover the cost of the freight or to cover the cost of samples over the value of $10, but the sales manager will advise you of any costs before sending samples. Please note samples that incur a cost will not be sent until payment is recieved. Once you have recived your sample it can not be returned for a refund. In some cases, with clothing, the samples can be sent to the embroiderer to be included in the order, that way you can order one less item.
 

How do I work out the total cost?
The price shown on the website is based on the unit price for one item, therefore you need to multiply this price by the quantity being ordered and add freight and GST. For example, if the quantity is 100 units and the price is shown as $1.50ea then the price for the order is $150 + freight and GST. The website price does NOT include GST, this is additional at a rate of 10%. Freight is also additional and only advised when a quote request is submitted. We need the post code for the delivery to confirm the freight cost. Please request a quote if you wish to get a total price.

 

Is there a minimum order quantity per item?
The minimum order quantity is the smallest quantity listed on the website pricing page for each item. For example, pens normally have a minimum 250 or 500 units, whereas most clothing have a minimum of 10 or 25 units, each item will be different.

 

Can I order less than the minimum?
This depends on the item. Some printers will allow us to print less then the normal minimum however they do charge an under minimum surcharge to do so. Check with your sales manager for special pricing for less then minimum orders.

What decoration type is being used for my order?
We offer a range of different decoration types on different items. Some items can have more than one branding options. For example, polo shirts can be screen printed or embroidered, check with your sales manager as to which options they are using .

Here is a list of the most common decoration options and examples for items using these decoration styles. Also a list of artwork file types required for this type of decoration.

Decoration Type

Explanation

Examples of Products

Required Artwork Files

Screen printing

A process where ink is forced onto a surface through a prepared screen of fine material as to create a picture or pattern.

Clothing, calico, sport and tote bags, hats.

VECTOR ARTWORK – in EPS, AI or PDF format

Pad printing

 

A process that can transfer a 2-D image onto a 3-D object. This is accomplished by using an indirect process that transfers an image from a silicone pad onto a substrate that is being held in place using a block (piece of plastic or wood that has been moulded to fit/hold the product).

Pens, stress balls, items with hard covers such as notebooks, power banks, coin banks and containers.

VECTOR ARTWORK – in EPS, AI or PDF format

Laser engraving

 

A process using laser light to engrave an object, normally used on metal or wooden items.
Different lasers strengths can be used to achieve engraving on different materials.

Metal Pens, Metal case items, some leather items (luggage tags), metal keyrings, wooden items such as keyrings or USB cases.

VECTOR ARTWORK – in EPS, AI or PDF format

Embroidery

 

A craft that involves stitching images on cloth items using a needle and thread. This is applied using a machine which pulses back and forth pushing the thread through the garment and backing material to hold the embroidery in place. Text must be a minimum of 5mmH to be legible with embroidery.  Price is determined by number of stitches used to create the deisgn.

Clothing – polos, business shirts and jackets. Hats, backpacks and sports bags

Any format just needs to be high quality file

Digital full colour printing

 

A process of using CYMK (cyan, yellow, magenta and black) to print full colour images such as photographs. These 4 transparent colours are layered over one another to produce the entire range of colours that make up the final image.  Best results appear on white base items. Pricing will vary depending on the size of design.

Stickers, mouse mats, labels on confectionary, direct printing to hard surfaces and direct printing to bags and clothing

Any high quality digital file, but VECTOR artwork is recommended for the best result.

Off-set printing

 

A printing method for mass-production printing in which the images on metal plates are transferred to rubber rollers and then to the print media which is normally paper or cardboard.

Notepad pages, post it note and diaries

VECTOR ARTWORK – in EPS, AI or PDF format

Foil Stamping

 

An application of metallic or pigmented foil being applied using heat and pressure onto a solid surface to create the desired text or image. This makes the foil slightly indented onto the surface and permanently adhered. Size of design is limited and will affect price.

Leather items such as diary covers or leather compendiums

VECTOR ARTWORK – in EPS, AI or PDF format

Embossing and Debossing

Embossing and debossing are processes whereby dimensions are added to a surface by an application of pressure using a die-cut applicator. Embossing is a rise in the design above the surface. Debossing is the depression of the design into a surface.
Price is dependent on size of design.

Silicone wrist bands, silicone cup holders, leather materials like wallets and compendiums

VECTOR ARTWORK – in EPS, AI or PDF format

Rotary print

 

A process of rolling an object around an axis that is being pressed against a screen, pad or full-colour process print, which applies an image as it spins around. Most items are restricted to a single colour print, however in some cases multicolour or full colour prints can be applied.

Water bottles and coffee mugs, glass cups, pencils and some pens with the option of a wrap print.

VECTOR ARTWORK – in EPS, AI or PDF format. Unless full colour transfer, we can use a high res image.

Dye Sublimation Printing

A process whereby a computer printer uses heat to transfer a dye image onto materials such as ceramic, plastic or fabric.

Most commonly used for full colour printing on mugs and some bottles.

Any high quality digital file, but VECTOR artwork is recommended for the best result.

 

Heat Transfer

Heat transfer decorating is a form of product decorating that uses heat, time (dwell), and pressure to apply a pre-printed graphic to a part or product.

Clothing, bags and hats

Any high quality digital file, but VECTOR artwork is recommended for the best result.